Stakeholders Identificaiton and Engagement

Stakeholders

Stakeholders Identificaiton and Engagement

To fulfill corporate social responsibility (CSR) and foster economic, environmental, and social progress towards sustainable development, TTFB has established the "Sustainable Development Practices Code." The General Manager's Office is responsible for proposing and executing CSR policies and systems, continually reviewing their effectiveness, and reporting annually to the Board of Directors on sustainability performance and future plans. The company references the AA 1000 Stakeholder Engagement Standard (SES) and the Global Reporting Initiative (GRI) Standards to identify stakeholders and material issues. This process ensures accurate understanding of stakeholders' concerns regarding significant environmental, social, and corporate governance (ESG) matters and assesses the effectiveness of our management approaches, forming the foundation of the company's sustainable business strategy.

For comprehensive information on the company's material issues and performance outcomes, please consult our Corporate Social Responsibility (CSR) Report

Stakeholders	Stakeholder Significance to TTFB	Key Focus Areas	Main Communication Channels	Communication Frequency
Investors	Investors value the company's operational performance, corporate governance, and commitment to sustainable development, which drives long-term value creation.	Economic performance Ethical Business Practice and Corporate Governance Regulatory Compliance Risk Management Innovation in Products and Services Product Safety Oversight	Shareholder's Meeting Regular Financial Reports/Annual Report Announcements Disclosure of Information on Company Website Investor Conferences Market Observation Post System (MOPS) Investor Email Hotline	Once a year Quarterly/Annually Real-time Ad-hoc As required by regulations Ad-hoc
Regulatory Authorities	Regulatory Authorities offer critical guidance for the company's growth and business execution. Our commitment to compliance and regulatory responsiveness is fundamental to our operations.	Economic performance Regulatory Compliance Labor Relations Product Safety Oversight	Regular Regulatory Audits Promotion of Relevant Policies and Systems	Conduct audits as required by regulations Promote updates in accordance with regulatory changes
Media	Media acts as a crucial communication channel between the company and its guests, fostering positive interactions that enhance and strengthen the company's public image.	Economic Performance Innovation in Products and Services Product Saftey Oversight	Press Conferences Release of Press Statements	Ad-hoc Monthly revenue press releases and similar
Guests	Guests are the driving force behind our revenue growth, continued success, and long-term sustainability. We are committed to becoming the best restaurant in the hearts of our guests through consistently understanding and responding to our guests' preferences, needs, and experiences.	Regulatory Compliance Innovation in Products and Services Product Safety Oversight Customer Privacy Protection Customer Health and Wellness	Disclosure of Information on the Company Website Customer Satisfaction Surveys Customer Service Hotline/Email Mystery Guest Evaluation	Real-time Post-purchase survey distribution Ad-hoc Monthly
Communities	We are committed to engaging with local communities and maintaining open communication to ensure that our operations have a positive impact and minimize any potential disruptions.	Water Resource Management Waste Management Corporate Social responsibilities and Community Engagement	Sustainability Report External Communication Mailbox	Once a year Ad-hoc
Suppliers	Suppliers are essential partners in delivering the high-quality ingredients that allow us to serve safe and delicious meals to our guests. We work closely with our suppliers to build strong, mutually beneficial relationships, ensuring the highest food safety standards and shared success.	Economic Performance Product Safety Oversight Supplier Relationship Management Sustainable Procurement Practices	Communication Meetings Supplier Audits and Guidance Management	Regular and ad-hoc Ad-hoc site visits and audits for suppliers
Staff	Our staff are the backbone of our company and our most valued partners in driving sustainability. We are committed to investing in their development, actively considering their feedback, and fostering a positive, collaborative, and rewarding work environment where they can thrive.	Labor Relations Occupational Health and Safety Staff Training and Development Human Rights Management Product Safety Oversight	Staff Meetings Establishment of Staff Feedback Mailbox/Staff Hotline	Manager, Assistant Manager, and Supervisor meetings held regularly as a communication channel between the company and our staff Respond to feedback as it arises

Stakeholders	Service Hotline	Service Email	Contact Person
Staff	02-8227-1280	hrservice@ttfb.com	Human Resources Manager Huang
Suppliers	02-8227-1280	purchase@ttfb.com	Procurement Manager Chen
Investor/Media	02-2248-1022	IR@ttfb.com	Investor Relations Manager Huang
Guests
Thai Town	0800-086680	service@thaitown.com.tw
Very Thai	0800-086680	service@verythai.com.tw
BHEART Noodles	0800-086680	service@bheartnoodles.com
YABI	0800-086680	service@ttfb.com
SHANN Rice Bar	0800-333677	service@ricebar.com.tw
1010 Hunan Cuisine	0800-221010	service@1010restaurant.com
BO BO TTFB	0800-086680	service@ttfb.com
The Diner	0800-086680	service@thediner.com.tw
SHANN SHANN	0800-086680	service@ttfb.com
Community	02-8227-1280	csr@ttfb.com	GMO Manager Lin