Corporate Strengths: Customer Satisfaction
Winning Hearts, One Experience at a Time
We treat every customer with sincere warmth and care, ensuring that they always feel valued.
TTFB Group's core operational philosophy revolves around the highest values of the "FEST" dining experience: Delicious Food, Comfortable Environment, Thoughtful Service, and Brand Trust. We fully understand our customers' expectations and are dedicated to delivering exceptional, all-encompassing service.
Mystery Guest Audit: Raising the Bar
Pioneering the Mystery Guest Program in Taiwan
Since 2003, TTFB Group has been the first large-scale restaurant group in Taiwan to implement the Mystery Guest Program. Each year, we arrange for mystery guest to visit our locations unannounced to evaluate the quality of our food and service. Their feedback reflects the true needs of our customers, allowing our frontline staff to continuously improve service quality and work towards becoming the best restaurant in our customer's hearts.
Building Safe and Trusted Restaurants
All brands certified by SGS for hygiene excellence
Since 2015, TTFB Group has adopted the SGS Food Safety Audit, rigorously managing quality from ingredient inspection to kitchen preparation, dining environment, and the health of our staff. We have established a comprehensive safety protocol across all our locations, ensuring that every customer can enjoy our food with complete peace of mind.